Our 14-Day Money-Back Guarantee

We want every family to love their House of Heroes Adventures. If your order isn’t right for you, contact us within 14 days of delivery and we’ll give you a full refund.

There’s no need to send anything back. Instead, we kindly ask that you pass the books on to another family, a school or a local library, so the story can find a new Hero.

How to Request a Refund

• Email us at hello@houseofheroes.co within 14 days of delivery.
• Include your order number and the name or email used for the order.
• We’ll confirm your refund by email and return the money to your original payment method. Depending on your bank or card provider, it can take a few business days to appear.

Subscriptions

The guarantee applies to subscription orders too: if a subscription box isn’t right for you, contact us within 14 days of its delivery.

You can cancel your Monthly Subscription anytime from your account using Manage my subscription. Canceling stops future renewals; boxes that have already been charged or shipped are covered by the 14-day guarantee above.

Damaged or Misprinted Books

Our books are printed on demand for each order. If anything arrives damaged or misprinted, email us a photo within 14 days of delivery and we’ll send a replacement at no cost. See our Shipping Policy for lost or delayed parcels.

Your Legal Rights

This guarantee is in addition to any rights you have under the consumer laws of your country. Beyond the 14-day guarantee, refunds are offered at our discretion on a case-by-case basis, as described in our Terms of Service.

Questions

We’re happy to help. Email hello@houseofheroes.co or use our contact form.